Refund policy
Returns Policy
We want you to love your jewellery. However, if you change your mind about your purchase, you may return your item in accordance with the terms below.
Returns
You have 14 days from receiving your order to request a return.
To be eligible for a return, items must:
- Be unworn and unused.
- Be in their original condition.
- Include all original packaging and tags where applicable.
- Not show any signs of damage, wear, or alteration.
For hygiene reasons, earrings that have been worn may not be eligible for return unless they are faulty.
To request a return, please contact us with your order number and reason for the return. We will then provide you with the return instructions.
Email: tripl3jewels@gmail.com
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or if you no longer wish to keep your item, the cost of returning the item is the responsibility of the customer.
We recommend using a tracked delivery service when returning your order, as we cannot be held responsible for items lost or damaged during return shipping.
Original shipping costs are non-refundable unless the item is confirmed to be faulty or incorrect.
Faulty or Incorrect Items
We carefully check all orders before dispatch. However, if you receive an item that is faulty, damaged upon arrival, or incorrect, please contact us as soon as possible with:
- Your order number.
- A description of the issue.
- Clear photographs showing the fault or damage.
Once we have assessed the issue and confirmed that the item is faulty and the damage was not caused by misuse, accidental damage, or incorrect care, we will provide a suitable resolution.
For approved faulty item claims, we will:
- Cover reasonable return shipping costs.
- Offer a replacement where possible.
- Provide a refund if a replacement is unavailable.
Items Damaged Through Use
We cannot accept returns or provide refunds for items that have been damaged due to misuse, accidents, improper care, or general wear and tear.
Please refer to our Jewellery Care Guide to help keep your pieces looking their best.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please allow your payment provider time to process the refund.
This policy does not affect your statutory rights under UK consumer protection laws.
Cancellations
We understand that sometimes plans change.
Orders may be cancelled for a full refund if the cancellation request is received before the order has been processed or dispatched.
Once an order has been dispatched, it can no longer be cancelled. If you no longer wish to keep the item, you may be eligible to return it in accordance with our Returns Policy.
To request a cancellation, please contact us as soon as possible and include your order number.
We reserve the right to refuse cancellation requests for orders that have already entered the processing or shipping stage.
Custom-made, personalised, or made-to-order items cannot be cancelled once production has begun, unless required by applicable consumer law.
This policy is provided in addition to your statutory rights under applicable consumer protection laws.